It would appear that people using Hotmail accounts (and maybe Gmail) to contact us via email are getting a delivery failure message. This seems to be due to the Hotmail server being registered on the SORBS spam database, a database our ISP (and many others) use to stop spam propagation.

Unfortunately there is little we can do about this as the blocked server is Hotmail's not ours. We have contacted Hotmail and asked them to resolve this situation, which will hopefully happen sooner rather than later.

In the mean time, please email us via another account (if you have one) or call us on 03 9639 2737.