Not quite business as usual

covid information

So, things are going to be operating a bit differently for a little while.

Due to current restrictions, our Lygon St Showrooms will be closed for the duration of Stage 4 restrictions. This is a situation that we didn’t want to find ourselves in, but it is important that we do everything we can to slow the spread of this virus. This doesn’t mean that we will stop trading however.

1.)    Our staff are available to contact by phone or video conference. You can speak to us to place orders, discuss products or go through the setup of your new gear.

2.)    You can continue to place orders via our website. If a product is not available for purchase online (can only be purchased in-store), then please contact us via phone or email to discuss it further.

3.)    We will continue to receive stock and dispatch orders during this time. Orders will be fulfilled as soon as possible, but we are obviously at the mercy of what we expect to be increased load on couriers and the postal service during this time.

4.)    For customers in Metro Melbourne, we will be able to make deliveries to you, or arrange for you to collect purchases in store. This is subject to confirmation that this is not violating any of the Stage 4 lockdown restrictions.

5.)    We will be providing video consultations to discuss custom installation projects. Our custom installation team will still be working on design and quoting on these projects. For our customers with systems already installed we will still be able to perform maintenance remotely.

This is obviously a difficult period for us all and we will still be working hard to make sure that there is music in your lives. We want to thank everyone for all the support we have had since the start of this pandemic and look forward to talking with you further.

Stay safe,

Carlton Auvdio Visual